You are here: Home About the RACF Contact the RACF

Contacting the RACF

by admin last modified Feb 08, 2010 04:52 PM
Information on how to contact RACF personnel and to report facility problems.

Methods for Contacting Facility Staff

Between Midnight and 9 AM Submit a ticket to the ticket system.
Between 9 AM and 5 PM Monday through Friday Submit a ticket to the ticket system.
Between 9 AM and 5 PM Saturday and Sunday Page the on-call staff member using the shift monitoring web page (protected; BNL accounts only) and submit a ticket to the ticket system.

In addition, the Hotline Number (+1 631 344 5480) can be used, but do not leave a voice message, as any messages are not forwarded to an appropriate voicemail box.
Between 5 PM and Midnight Page the on-call staff member using the shift monitoring web page (protected; BNL accounts only) and submit a ticket to the ticket system.

In addition, the Hotline Number (+1 631 344 5480) can be used, but do not leave a voice message, as any messages are not forwarded to an appropriate voicemail box.

 

Note that, in all cases, problems should be reported using the ticket system.

 

On Call Staff

Instructions for contacting the On Call Staff can be found on the shift monitoring web page (protected; BNL accounts only).

 

Shift Monitor Schedule

The shift monitor schedule calendar can be found on the RACF Shift Calendar page (protected; BNL accounts only).

 

HPSS On-Call Schedule

The HPSS on-call schedule can be found on the HPSS on-call Calendar page.

 

Problem Reporting

Use RT to register problems with RACF systems, or to make suggestions about any aspect of the RACF Computing Facility.

 

Experiment Contacts

Contacts for the shift leaders at each experiment's counting house.

 

Email Lists

Facility-related email addresses and mailing lists.

 

System Responsibilities

Contact points for various services at the RACF.

 

Mail the RACF

The RACF mailing address is:
RACF Computing Facility
Bldg. 510M
Brookhaven National Laboratory
Upton, NY 11973-5000

 

Document Actions