Week of
Mon, Jul 5

  • SDCC User Support Survey    7/8/2021
    Thu Jul 8 15:06:55 EDT 2021

    This item has been posted to rhic-rcf-l@lists.bnl.gov, sdcc_users-l@lists.bnl.gov, usatlas-users-l@lists.bnl.gov

    Dear SDCC user,

    Would you please take a moment to visit and complete a short survey regarding our support system? We are interested in your thoughts on all aspects of your support experience with our facility, including the support interface, reporting queues, and any opinions you may have on our tools and processes.

    Please visit the survey at your convenience: https://tinyurl.com/sdcc-users

    While the survey is only a few questions and won't take long to complete, your response will be invaluable toward helping us evaluate and improve our support interfaces and user interaction.

    Thank you, John De Stefano, on behalf of SDCC

Week of
Mon, Jun 28

  • Untitled    7/1/2021
    Thu Jul 1 09:08:02 EDT 2021

    This item has been posted to

  • Untitled    6/29/2021
    Tue Jun 29 15:15:37 EDT 2021

    This item has been posted to

Week of
Mon, Jun 21

  • NX servers Version upgrade - Reminder    6/24/2021
    Thu Jun 24 08:40:13 EDT 2021

    This item has been posted to rhic-rcf-l@lists.bnl.gov, sdcc_users-l@lists.bnl.gov, usatlas-users-l@lists.bnl.gov, bnl-shared-tier3-l@lists.bnl.gov

    Summary: The current NX servers running version 6 will be upgraded to version 7.

    Duration: June 24th (Thursday) 9.30 am - 10.30 am

    Group Responsible: GCE

    Affected Area: NX service

    Expected User Impact: The NX sessions will be terminated. Please save your work.

    Maintenance Type: Service Interruption Submitted By: Saroj Kandasamy,saroj@bnl.gov

    Description: The NX servers will be upgraded to resolve issues in the current version.

  • Untitled    6/24/2021
    Thu Jun 24 08:38:55 EDT 2021

    This item has been posted to

  • Farm batch slots reallocation    6/22/2021
    Tue Jun 22 17:39:28 EDT 2021

    This item has been posted to rhic-rcf-l@lists.bnl.gov, bnl-shared-tier3-l@lists.bnl.gov

    Summary: Farm batch slots repartitioning

    Duration: Effective immediately for one month

    Description:

    We would like to inform you that upon request from NPP, a queue/slot re-partitioning will take effect shortly on the batch farm providing a temporary major resource increase to the STAR experiment. This followed a DOE request that STAR must complete its blinded analyses of the 2018 Isobar data by the end of the current fiscal year (this target was made as part of a notable Performance Evaluation and Measurement Plan from DOE ONP). In order to meet the deadline, the reallocation (a proportional reduction of slots from several groups by -40%) needs to remain in effect for the coming month and this may cause some impact to the throughput of other jobs, including those of STAR non-Isobar related analysis and data production as well as those from ATLAS T3, EIC, PHENIX and sPHENIX. If during this period, you need additional resources, please contact us, we will try to find ways to accommodate your request.

    We apologize in advance for the inconvenience and the short notice



  • Untitled    6/22/2021
    Tue Jun 22 17:22:32 EDT 2021

    This item has been posted to

  • NX servers Version upgrade    6/21/2021
    Mon Jun 21 17:00:43 EDT 2021

    This item has been posted to rhic-rcf-l@lists.bnl.gov, sdcc_users-l@lists.bnl.gov, usatlas-users-l@lists.bnl.gov

    Summary: The current NX servers running version 6 will be upgraded to version 7.

    Duration: June 24th (Thursday) 9.30 am - 10.30 am

    Group Responsible: GCE

    Affected Area: NX service

    Expected User Impact: The NX sessions will be terminated. Please save your work.

    Maintenance Type: Service Interruption Submitted By: Saroj Kandasamy, saroj@bnl.gov

    Description: The NX servers will be upgraded to resolve issues in the current version.

  • Untitled    6/21/2021
    Mon Jun 21 17:00:09 EDT 2021

    This item has been posted to

Week of
Mon, Jun 14

  • Datacenter CDCE Room Cooling Failure    6/15/2021
    Tue Jun 15 16:41:34 EDT 2021

    This item has been posted to rhic-rcf-l@lists.bnl.gov, bnl-shared-tier3-l@lists.bnl.gov

    There was a major cooling failure in the CDCE room in SDCC's datacenter earlier today (6/15), starting around 12:30 PM EST, due to an issue with the chilled water system in the building. Temperatures rose quickly, triggering automated monitoring software shutdowns of compute nodes in that room around 1:00 PM in order to avoid equipment damage. This affected all ATLAS T1 compute nodes, and a large portion of the shared pool (all spool0XYZ systems). Parts of our RHEV system were also affected. The issue with the building chilled water circulation was repaired by approximately 3:00 PM, and the farm equipment was powered back online, and opened to jobs after the room room temperature stabilized at 3:30 PM.

    At this time we believe all affected services have been restored. If you continue to experience issues, please submit a ticket to RT.

    Chris Hollowell (hollowec@bnl.gov)

Last Modified July 8, 2021
RACF Staff